Action Mapping

What is Action Mapping?

Action Mapping is a practical method for designing training that leads to real-world performance. Instead of starting with content, you focus on what people need to do differently. You define a clear goal, map out the key decisions or tasks involved, and only include information that supports those actions.

• Set a measurable workplace goal
• Identify actions that support the goal
• Connect tasks and decisions visually
• Cut out unnecessary content

This approach was created by Cathy Moore, a leading advocate for performance-first learning design.